Refund policy

Return & Exchange Policy

Hair Products

Final Sale on Hair

Due to the nature of our products, all hair sales are final once a bundle has been opened, worn, or altered in any way. We are unable to accept returns or exchanges on hair for hygiene and safety reasons.

Damaged or Incorrect Orders

In the rare case your hair order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@tempestruthhair.com. Include your order number and photos of the item and packaging so we can resolve it quickly. Do not send anything back without approval first, as unauthorized returns will not be accepted. Once approved, the item must be unopened, unused, and in its original packaging to qualify. Return shipping costs are covered by us in these cases.

Digital Products (Ebooks & Courses)

Final Sale on Digital Products

Due to the instant and downloadable nature of our ebooks and courses, all digital sales are final. We are unable to offer refunds once access has been granted.

Access Issues

If you did not receive your digital product or are having trouble accessing it, contact us at hello@tempestruthhair.com with your order number and we will resolve it.